Hello,
I have some hints for you that may help you localize the problem:
1. The outlook mail ID should be maintained in the ByDesign system. If
the user oultook mail ID is SAPcustomer@company.com,
please maintain the same email ID SAPcustomer@company.com in the ByDesign system. Also, this mail id should be unique and no other user should have added this mail ID in the ByDesign
system. This is the configuration required for synchronization to work. If necessary
please create another outlook profile for the email ID.
2. Does the e-mail land in drafts on the Outlook side?
3. Do you use a Google exchange server in addition to Outlook exchange server? This is not supported
4. Check your business configuration for Open Activity List > All activities.
Should the above not help, please create a ticket on SRD-CC-OIN-GW.
I hope I could be of assistance!
Douglas
Support by SAP Cloud KM