Hi Yayati
In addition to what Anjan has mentioned, Please check if the agent appers under Excluded Agents in the Log
Also check for Requested Start Deadline for this work item in the technical workflow log.
regards
modak
Hi Yayati
In addition to what Anjan has mentioned, Please check if the agent appers under Excluded Agents in the Log
Also check for Requested Start Deadline for this work item in the technical workflow log.
regards
modak